CAC Hails AI Portal As Game-Changer, Handles Over 11,000 Daily Transactions Despite Technical Glitches

The Corporate Affairs Commission (CAC) says its recently launched Artificial Intelligence-driven business registration platform is transforming service delivery, now processing more than 11,000 transactions each day.

In a statement shared via its official X handle on Sunday, the Commission acknowledged ongoing issues flagged by some legal practitioners, particularly around identity verification and payment processing, but said these were being actively addressed.

Since the AI portal was rolled out on June 30, the CAC said efficiency has significantly improved. “You can’t compare AI with humans for service delivery. We now handle over 11,000 cases daily,” the Commission said.

It cited an example from last Friday, when 8,000 name reservation requests were received and cleared within the same day—an exercise that would have taken up to two weeks if done manually. “Automation through intelligence is necessary. It’s a change we must accept,” the agency added.

Among other upgrades, the Commission said users can now test multiple business names without upfront payment, and receive registration certificates in as little as 30 minutes once the director’s National Identification Number (NIN) is verified.

While the new system is showing promise, the CAC pointed out that some slowdowns have been caused by external dependencies—most notably the downtime of the National Identity Management Commission (NIMC) portal, which has delayed NIN confirmations for several weeks.

The Commission also revealed that its help desk now processes around 3,000 complaints daily via email, helping to fine-tune the portal and implement urgent fixes. Software updates are being deployed regularly to improve functionality, with full system optimisation expected soon.

“The Commission is not unmindful of the fact that transition comes with challenges. With valuable feedback from stakeholders, we are sure of delivering a better-quality service,” it said.

To address persistent fee collection issues, the Commission said it has sought approval from the Treasury for an alternative payment channel to mitigate disruptions caused by outages on the REMITA platform. It also noted that stamp duty payments are halted whenever the Federal Inland Revenue Service’s ProTax system goes offline.

On security, the CAC announced new safeguards, including one-time passwords (OTPs) for each transaction to protect filings from unauthorised access.